Plumbers do much more than just fix your clogged toilet or your leaky drains. They can assist in all types of water and pipe related malfunctions inside and outside of your home, and are often not given the credit they deserve for their skills. Plumbing expertise aside, there are a few traits you should seek in your professional plumbers, and in all companies you hire to carry out specialized tasks for you. Knowing what these traits are may help you make a better choice when it comes time to pick a company. To find out what these traits are, please continue reading for a more in-depth assessment.
They should listen. While they may be the experts, professional plumbers should still take the time to listen to you. You do, after all, have a reason to have called, and without hearing what that reason is in as much detail as you are able to provide the professionals will have no idea where to start on your problem. Your concerns and questions should also be listened to.
They should arrive on time, and carry out work in a time efficient manner. While everyone makes mistakes or may get held up once in a while, you should expect your plumbers to arrive on time. If they are unable to arrive on time, you should receive a phone call prior to the time you were to expect them. All of their work should also be carried out in a time efficient manner. If you check on the plumbers and they are not working but instead lounging around, this should be a red flag that you should not hire them again or refer them to your friends.
They should be upfront about costs, time expectations, etc. Whoever you decide to hire should not lie about costs or time expectations in order to get the job. Instead, they should be completely up front with you so that you will know what to expect. Otherwise, you may end up not having the proper funds for payment, as you would not have known how much to keep aside for the job.
They should be courteous and respectful. Any professional you hire should be completely respectful. Rudeness in anyone you hire should not be tolerated, as it is basic common decency to be polite. If your professional exudes an inappropriate amount of rudeness, they may be reported to the proper authorities.
They should be knowledgeable in their trade and be willing to offer up credentials to prove this. If you have a reasonable question, your plumber should be able to answer it. They should also be willing to offer up credentials including proof of certification and references that prove they are capable of carrying out the job you have hired them for. If someone is unwilling to prove their credentials, it is advised you do not hire them as this may mean they are not actually licensed. Anyone who is appropriately licensed will be happy to share their information with you.